Technical Services Resource Planner

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

For our local operations we're looking to hire a Technical Resources Planner. The planning role is key to the smooth running of our service organization. In this role you will be responsible for allocating engineers, co-ordinating with customers and instigating spare parts. Collaboration and communication is crucial in this critical role.

What you will do: 

• Create service orders and allocate Field Service Resources to respond promptly to customer service requests.
• Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability and customer responsiveness.
• Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
• Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
• Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
• Determine service stock availability and process advance shipments and returns of service parts.
• Prepare and send quotations for services to customers. 

What you need to have: 

• 1-2 years of similar experience in a highly demanding and fast paced environment.
• Proven track record in positions with administrative tasks.
• Proven experience of working within SAP ECC and SAP FSM environment would be a plus.
• Able to communicate properly in French and Dutch and English, both verbal and written.
• Ability to demonstrate logical thinking process and troubleshooting.
• Good organizational skills and ability to set priorities and manage time effectively.
• Strong interpersonal, customer oriented and relationship management skills.
• Proficient with MS Office, especially Outlook and Excel.
• Ability to work independently. 

You’ll only be the right candidate if you are aligned to our values and culture:  

• Collaborative entrepreneurial spirit  
• Winning through customers  
• High ethical standards, openness and trust  

• Expectations for results  
• Respect and value people 

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you   

  #LI-DNI  

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.