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Customer Service Executive

Location: 

Seoul, KR

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

The Customer Service Executive is responsible for managing channel partners sales order processing and ensures the smooth supply chain and inventory management and in compliance with the organization and local regulation. 

 

What you will do:

 

Order Processing 5 customers,40%

  • Responsible in channel partners orders for printers, spare parts and consumables into SAP ERP system in a timely manner
  • Provide order acknowledgements to partners confirming items, quantities and delivery dates of each PO within specified working day of receipt of order.
  • Expedite orders, coordinate same day deliveries and provide shipment tracking information.
  • Work with platforms, suppliers to ensure that the purchases, inventory is forthcoming to meet partners and liaise with freight forwards / customs clearance to obtain delivery dates for incoming goods.  Liaise with 3rd party warehouses to ensure stock received is booked in within agreed guidelines.

 

Logistics/ Supply Chain (China, France,40%)

  • Manage inter-company purchases and ensure inventory is available based on demand plan.  Ensure that the organization purchase and planning activities are conducted in accordance with the Company policy, procedure and quality requirements.
  • Validate billing from 3PL in relation to customs clearance, warehousing and transportation.
  • Receive, coordinate and monitor all Partners orders from placement until final delivery and ensure these are delivered smoothly and timely through the supply chain.
  • Contribute to establish and implement efficient import/export processes and procedures with compliance to relevant laws and regulations.
  • Obtain import/export licenses conforming to trade compliance requirements from local government authorities in daily import/export operations.
  • Follow up with third party logistics providers, couriers and customers for problem solving late or incorrect deliveries.
  • Collaboratively work with functional groups to meet and/or resolve customer requirements

 

Compliance(10%)

  • Ensure HS code and COO check implementation when necessary.
  • Regular forwarder/broker communication and management to maximize efficiency and avoid trade compliance risk.
  • Perform all of the above in accordance with our Quality Assurance and safety management systems.

 

Administrative(10%)

  • Responsible in raising purchase order and requisition including invoice processing when needed
  • Provide other administrative support as assigned.

 

What you need to have:

 

  • Ideally degree educated with 3-5 years of sales order, logistics experience in an industrial environment with complex B2B interactions.
  • Bi-lingual in both Korean and English to connect with local channel partners and the regional team Good knowledge of ERP & CRM ( Salesforce)

Key Competencies:

  • Strong interpersonal and customer relationship management skills
  • Knowledge and work experience within fast moving consumer goods and packaging industry
  • Customer and results oriented and demonstrate great collaboration, attention to details, verbal and written communication skills
  • Capable of handling multiple high pressure tasks and assignments simultaneously while staying focused and responsive to commitments and assignments

 

You’ll only be the right candidate if you are aligned to our values and culture:

 

  • Collaborative entrepreneurial spirit
  • Winning through customers
  • High ethical standards, openness and trust
  • Expectations for results
  • Respect and value people

 

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

Work Arrangement : Hybrid  

Salary Range :    -   

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

 

 


Job Segment: Logistics, CRM, Supply Chain, ERP, Operations, Technology, Customer Service

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