Application Consultant Engineer

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Job Title- Application Consultant Engineer

The Role

We are looking for Application Consultant Engineer who supply a front and back office high level of expertise presales & technical support to customers.

What you will do:

• Supply a front and back office high level of expertise presales & technical support to designated key Global and Regional Strategic accounts; from review of user requirements, solutions design offer to speedy and professional completion of project.                                                        
• Take full ownership of project assigned and be able to coordinate and direct respective department staff that will be involved in each key project. To promote and implement Markem-Imaje standards for applications solutions and technical support (products & services) while respecting the customer needs.    

• Regular communication with overseas counterpart for existing applications solutions to key accounts and designated market segment, help to drive sales team to clone and support in proposal and implementation such solutions to these key accounts

• Regular communication with sales assigned to designated accounts. Supporting them on presenting known and new solutions to a specific applications requirements

• Actively participate in "Personal Development Program" by identifying known technical application issues and needed features of the coding products and processes of escalation to relevant MI department

• Educate customers to the benefits of investing in Markem-Imaje Product and Services through effective communications, professional training and technical services support and after sales strategy.

• To continually analyze customer satisfaction on a MI products and existing solutions; be fast to react for customer future coding solutions

• Create or clone of success applications and share with all sales

• Adhere to all Markem-Imaje policies; i.e., ICT policy, Staff handbook, Safety and Workshop 5S and customer policies.        

• Develop and maintain technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications.  Required to successfully complete product training courses and demonstrate competency level as defined by management.          

Key Competencies/Skills:

• Solid interpersonal and customer relationship management skills. Proven ability to share knowledge for diverse audiences of varying size and negotiate with customers when conflict arises
• Solid skills to plan and prioritize multiple activities and commitments through effective time management and proper preparations prior to delivering support services
• Good at MS Office and skilled in professional report by Word, Excel and Powerpoint, 3D drawings

What you need to have:

• Bachelor's Degree with Mechanical or Electronics background, with 3~5 years of related experience managing technical sales projects, preferably catering to pharmaceutical mechanical, logistic and beverages or fast moving consumer goods.
• Be able to communicate technical details with English to overseas colleagues or customer.
• Rich knowledge and experience in managing projects with speedy and professional completion.
• Willing to travel domestically as per business requirement.

What we offer:

• A great job, highly professional environment and friendly work culture
• Growth Opportunities within international environment
• Internal training and opportunity
• Passionate leader and good team work environment
• Supplementary medical insurance for employee and child
• Annual health check
• Employee Assistance Program
• Free shuttle bus
• Annual outing
• Recruitment Referral bonus

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you!

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

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Work Arrangement : Onsite 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : APAC : China : Shanghai : Shanghai 

Sub Division: Direct Distribution China 

Job Requisition ID: 58969

Job Function : Sales