Customer Service Specialist

日期: 2023年5月17日

地点: Shanghai, CN

公司名: Dover Corporation

Markem-Imaje 是公认的世界级产品标识和可追溯性解决方案提供商,拥有全套创新可靠的喷码、热转印打码、激光打码、印刷和贴标系统。Markem-Imaje 可提供综合的一体化解决方案,确保产品质量和安全、监管和零售商的合规性、更有效的产品召回和完善的制造工艺。


Roles & Responsibilities:


  • Manage and process the orders on-time delivery for oversea customers, provide professional, helpful, high quality service and assistance for trouble shooting solution.
  • Prepare customs clearance documents and CIQ for export cargoes.
  • Obtain Export License, DG package, Certification for Safe Transport of Chemical goods and etc conforming to trade compliance requirements from local government authorities in daily export operations.
  • Hs code classification process and COO checking implementation in daily operation.
  • Contribute to establish and implement efficient export processes and procedures with compliance to relevant laws and regulations.
  • 3PL communication and management, such as forwarder, brokerage,3PL warehouse to maximize efficiency and avoid trade compliance risk.
  • Forwarder billing statement, payment and invoice verification.
  • Manage customer claim, find out solutions and coordinate reverse flows. Coordinate insurance company regarding the claims.
  • Customs Handbook registration, amendment, reconciliation and good management to avoid variance and customs risks.
  • Support on customer/vendor RPS screening issues with sense of effective compliance screening
  • Co-ordinate KPIs/metrics reporting relating to export transactions.
  • Support internal and external audit related to Trade/Customs compliance.
  • Partner with internal stakeholders and provide professional expertise on the export request and business.
  • Maintain and filing necessary records, files and reports.
  • Complete other assignment by managers.



Key Competencies:

  • Good reading, written and spoken English skill.
  • Good knowledge on international trade & logistics flow  
  • Good communication / influencing skills
  • Related SAP knowledge and experience.                        
  • Positive and Self-start work attitude, good team player and ‘Can do’ spirit.
  • Strong analytical and simulation skills
  • Result oriented and customer focus, entrepreneurial spirit and a team player


Qualifications and Experience:

  • Education/Training Required:

College degree or above ,major in international trade or logistics

  • Work Experience Required:

3+ years working experience in export customer service or logistics related. 




Work Arrangement : Onsite 


Job Function : 客户服务

职位细分: ERP, SAP, Warehouse, Customer Service, Technology, Manufacturing