Customer Service Supervisor

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

This person will be responsible for Singapore platform Export customer service operation, managing and controlling export transportation in order to reach group supply chain target and satisfactory logistics service for MI customers.

What you will do:

• Take responsibility for following major tasks and projects for customer service department.

-    Singapore Export order processing

-     Organize Export Singapore Transportation, control freight cost and optimize transportation route based on cost simulation and SLA

-  Claims management

-  Customer satisfaction, etc

• Coordinate with Business group and other platform contacts to ensure smooth order deliveries and return flows.
• Manage the process effectively on export customs clearance and licenses preparation for export cargoes. Establish and improve efficiency of export processes and procedures with compliance to relevant laws and regulations.
• Work with logistics route team to drive forwarders performance to secure and export transportation lead time.
• Drive Customer service team KPIs/metrics to meet target and initiative continuous improvement activities.
• Support internal and external audit related to Trade/Customs compliance.
• Provide professional export solutions for other departments on the transportation and export request.
• Maintain and filing necessary records, files and reports.
• Driving training and improvement on customer service and logistics relevant skills and efficiency. Continuously initiate and lead the lean project on the process
• Secure the team to follow company's rules, guidelines, code and conduct, and relative compliance requirements. Support internal and external audit related to trade compliance.
• Maintain and filing necessary records, files and reports. Complete other assignment by managers. Proposes any identified improvement in or beyond the activity scope.

What you need to have:

• Education/Training Required:

College degree or above, major in business administration, international trade or logistics, etc

• Work Experience Required:

7+ years working experience on relevant customer service or logistics operation & distribution, 3+ years experiences on team management.

Key Competencies:

• Good reading, written and spoken English skill.
• Good experience on export business, international forwarding and customer service.
• Related ERP system knowledge and experience.                        
• Customer oriented, self-driven, teamwork and leadership.
• Strong analytical and problem-solving skills and a data-driven mindset.
• Good communication / influencing skills with different internal/external contactor.

What we offer:

• A great job, highly professional environment and friendly work culture
• Growth Opportunities within international environment
• Internal training and opportunity
• Passionate leader and good team work environment
• Supplementary medical insurance for employee and child
• Annual health check
• Employee Assistance Program
• Free shuttle bus
• Annual outing
• Recruitment Referral bonus

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

Work Arrangement : Onsite 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : APAC : China : Shanghai : Shanghai 

Sub Division: Supply Chain China 

Job Requisition ID: 63816

Job Function : Customer Service