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Service Engineer

Date: Jun 30, 2021

Location: Shanghai, CN

Company: Dover Corporation

MAAG Pump Systems, Automatik Plastics Machinery, Gala Industries, Reduction Engineering Scheer and Ettlinger – five successful and well experienced companies have joined forces to become the global partner for the polymer industry. As manufacturer of gear pumps, pelletizing and filtration systems and also pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications, but also for the chemical, petrochemical, pharmaceutical and food industry.

General Summary/Scope 基本描述

The job holder belongs to Service department and will be responsible for MAAG Group products service, including strand dry cutter, strand pelletizing system and under water pelletizing system covering commissioning, trouble shooting, diagnose, training for customer, maintenance on site or in site, updating projects, and follow relevant management requirement to meet department and company target.    该岗位负责MAAG Group切粒机及切粒系统产品的现场服务工作, 包括但不限于: 干切粒机,拉条切粒系统,水下切粒系统的产品开车、现场故障诊断与处理、客户培训、产品返厂维修、备件促销、客户产品升级、客户反馈汇总分析等,以及执行相关的管理规定,以达到部门乃至公司的目标。

 

 

Major Responsibilities/Duties 工作职责

ESSENTIAL DUTIES and RESPONSIBILITIES include the following (other duties may be assigned):

Key Performance Indicators

Implement Service tasks by work flow  服务工作执行

Carry out trouble shooting, customer site commission, diagnose, training for customer, maintenance on site or in site, updating projects, summary, feedback to relevant departments and cooperate with other colleges.
按服务工作流程进行现场故障诊断与处理、开车指导、客户培训、产品返厂维修大修、客户产品改进升级、客户反馈汇总分析,对其他部门的工作进行支持等。

客户现场开车服务

    • Plan well service tasks and time, make sure effective and efficient service to finish commission, training, etc.

合理安排服务内容和时间,确保依据合同要求完成客户开车指导、现场培训等工作.

  • MAAG Group China Service Hot Line Contribution

MAAG Group中国服务热线 事务

    • Take case of service call reach to the person from hotline with responsibility.

认真高效的处理收到的任何来自马格服务热线的相关的服务电话

  • Support other function
    提供对其他部门的帮助支持
    • Technical support
      销售技术支持
    • Oversea engineer support and logistical arrangement
      海外工程师的工作协助配合安排
  • Finish other relevant tasks in time with high quality
    完成上级安排的其他工作
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Rapid response
及时快速的响应

Rapid root cause analysis ability by clear thinking
清晰的思路准确的结论

Suitable action plan
合适的措施

Well-fixed trouble
有效解决问题

Low customer complain rate  低投诉率

Clear and in time communication to related staff and department.
及时清晰有效的夸部门沟通

Establish good relationship between sales, plant, grinding centre, OEM, customers, etc.

Good personal reputation
良好的同事关系,口碑.

Efficient project implement
有效的项目执行.

Better Service Hotline handling

服务热线的合理处理.

 

 

Execution of Service management work 服务管理工作执行

  • Obey service regulation and management

遵守服务部相关规定,服从部门管理.

  • Record well what have done
    详细记录完成的工作
  • Reasonable arrangement of coming tasks
    合理安排将来的工作
  • Compose well Service Report, Data Sheet, Time sheet, etc.
    高质量的服务报告, 数据表,时间表等需要的文件
  • Service documentation: upload service report in right service files. 

服务文件:按规范命名与存放服务报告

Record well in details工作规划记录全面性

Plan well
工作规划记录及时性

Service report need to be included what the issue was \ how analysis made \ what have worked\ why it happened\ how to prevent \and get a valuable result. 详实的服务报告:认真、标准的编写服务报告。报告能清晰的描述事实情况,严谨的分析逻辑和处理,得出准确的、有价值的结论

Develop Service team ability 提升服务团队水平

  • Continuous improvement in knowledge and skill, experience, independent working ability, clear thinking, etc.
    持续加强服务技能、提高服务水平

Quantity and Quality to attend the training program.

参加培训数量质量

Periodical Summary ability定期工作总结能力

  • Summarize what have done at the very end of month.
    月末总结每月的收获
  • Summary data of case number, visit rate etc.
    汇总每月工作数量等数据

Service data服务工作数据

Personal development收获

Experience share经验交流

Respect and follow HSE requirement 安全的重视和恪守

Zero Total Recordable Injury Rate (TRIR)
零汇报事故

 

 

Key Requirements 主要要求

                                          Education教育背景:       Bachelor Degree, Majored in Electrical Automation, Mechatronics or Machinery with stronger Electrical knowledge 大学本科毕业,电气自动化、机电一体化或具有较强电气能力的机械类相关专业。

                                         Experience 经验:            5 years or above Electrical & Mechanical maintenance and service work experience,
5
年以上机械和电气产品维修和服务方面工作经验,

familiar with common maintenance method, tools; Understand electrical control, have knowledge on PLC and Tia Portal software use. Certificate for M-G-E1 or above.
熟练掌握常用维修方式、通用工具的使用;懂得电气控制,了解PLC应用及TIA Portal 相关软件的使用,中级及以上电工操作证。
Candidate who has experiences in fluid machinery, or Engineering Plastics machinery service is in priority.
从事过流体机械行业、工程塑料设备产品服务的候选人优先考虑

                                         Language skills语言:     Be able to read original technical documents and write English report; Oral English at least in practical level is must.可熟练阅读英文资料和书写英文报告,能进行基本的英文日常和专业交流.

                                         Computer skills 电脑:     Familiar with common office software熟练应用各种计算机办公软件

                                      Core Competencies核心能力:
Strong responsibility, clear thinking, sensitive on machinery, strong manipulative ability, willing to study and share, team work ability, willing to travel.
责任心,思路清晰严谨,动手能力强,乐于学习钻研,乐于交流,团队协作,适应出差

 

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: APAC : China : Shanghai : Shanghai

Sub Division : Maag APM China Shanghai

Job Requisition ID : 37501


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