Service Engineer

Date: Jun 30, 2021

Location: Shanghai, CN

Company: Dover Corporation

MAAG Pump Systems, Automatik Plastics Machinery, Gala Industries, Reduction Engineering Scheer and Ettlinger – five successful and well experienced companies have joined forces to become the global partner for the polymer industry. As manufacturer of gear pumps, pelletizing and filtration systems and also pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications, but also for the chemical, petrochemical, pharmaceutical and food industry.

General Summary/Scope 基本描述

The job holder belongs to Service department and will be responsible for MAAG Group products service, including strand dry cutter, strand pelletizing system and under water pelletizing system covering commissioning, trouble shooting, diagnose, training for customer, maintenance on site or in site, updating projects, and follow relevant management requirement to meet department and company target.    该岗位负责MAAG Group切粒机及切粒系统产品的现场服务工作, 包括但不限于: 干切粒机,拉条切粒系统,水下切粒系统的产品开车、现场故障诊断与处理、客户培训、产品返厂维修、备件促销、客户产品升级、客户反馈汇总分析等,以及执行相关的管理规定,以达到部门乃至公司的目标。



Major Responsibilities/Duties 工作职责

ESSENTIAL DUTIES and RESPONSIBILITIES include the following (other duties may be assigned):

Key Performance Indicators

Implement Service tasks by work flow  服务工作执行

Carry out trouble shooting, customer site commission, diagnose, training for customer, maintenance on site or in site, updating projects, summary, feedback to relevant departments and cooperate with other colleges.


    • Plan well service tasks and time, make sure effective and efficient service to finish commission, training, etc.


  • MAAG Group China Service Hot Line Contribution

MAAG Group中国服务热线 事务

    • Take case of service call reach to the person from hotline with responsibility.


  • Support other function
    • Technical support
    • Oversea engineer support and logistical arrangement
  • Finish other relevant tasks in time with high quality









Rapid response

Rapid root cause analysis ability by clear thinking

Suitable action plan

Well-fixed trouble

Low customer complain rate  低投诉率

Clear and in time communication to related staff and department.

Establish good relationship between sales, plant, grinding centre, OEM, customers, etc.

Good personal reputation

Efficient project implement

Better Service Hotline handling




Execution of Service management work 服务管理工作执行

  • Obey service regulation and management


  • Record well what have done
  • Reasonable arrangement of coming tasks
  • Compose well Service Report, Data Sheet, Time sheet, etc.
    高质量的服务报告, 数据表,时间表等需要的文件
  • Service documentation: upload service report in right service files. 


Record well in details工作规划记录全面性

Plan well

Service report need to be included what the issue was \ how analysis made \ what have worked\ why it happened\ how to prevent \and get a valuable result. 详实的服务报告:认真、标准的编写服务报告。报告能清晰的描述事实情况,严谨的分析逻辑和处理,得出准确的、有价值的结论

Develop Service team ability 提升服务团队水平

  • Continuous improvement in knowledge and skill, experience, independent working ability, clear thinking, etc.

Quantity and Quality to attend the training program.


Periodical Summary ability定期工作总结能力

  • Summarize what have done at the very end of month.
  • Summary data of case number, visit rate etc.

Service data服务工作数据

Personal development收获

Experience share经验交流

Respect and follow HSE requirement 安全的重视和恪守

Zero Total Recordable Injury Rate (TRIR)



Key Requirements 主要要求

                                          Education教育背景:       Bachelor Degree, Majored in Electrical Automation, Mechatronics or Machinery with stronger Electrical knowledge 大学本科毕业,电气自动化、机电一体化或具有较强电气能力的机械类相关专业。

                                         Experience 经验:            5 years or above Electrical & Mechanical maintenance and service work experience,

familiar with common maintenance method, tools; Understand electrical control, have knowledge on PLC and Tia Portal software use. Certificate for M-G-E1 or above.
熟练掌握常用维修方式、通用工具的使用;懂得电气控制,了解PLC应用及TIA Portal 相关软件的使用,中级及以上电工操作证。
Candidate who has experiences in fluid machinery, or Engineering Plastics machinery service is in priority.

                                         Language skills语言:     Be able to read original technical documents and write English report; Oral English at least in practical level is must.可熟练阅读英文资料和书写英文报告,能进行基本的英文日常和专业交流.

                                         Computer skills 电脑:     Familiar with common office software熟练应用各种计算机办公软件

                                      Core Competencies核心能力:
Strong responsibility, clear thinking, sensitive on machinery, strong manipulative ability, willing to study and share, team work ability, willing to travel.



All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: APAC : China : Shanghai : Shanghai

Sub Division : Maag APM China Shanghai

Job Requisition ID : 37501

Job Segment: Engineer, Electrical, Chemical Engineer, Pharmaceutical Sales, Technical Support, Engineering, Sales, Technology