Field Service Engineering

Who We Are

At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.

But what sets us apart? Our people.

We’re a team of problem-solvers, innovators, and forward thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we’re growing fast, and we want you to grow with us!

Your Role

Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Field Quality Engineer, you’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.

Essential Duties and Responsibilities 

• Apply problem solving and interpersonal skills and be able to influence and drive results.
• Interact and collaborate with customers and cross-functional team members (located in Minnesota, United States) to understand CPC products and address product issues.
• Support initial investigations into customer complaints and educate customers on CPC specifications. 
• In customer escalation situations, be able to quickly understand the critical elements of the issue, provide direction to the customer team, comprehend the significance of results from various technical activities, and formulate responses to customers and CPC leadership
• Constantly drive problem resolution by providing leadership and direction.
• Coordinating internal activities to assess risk on customer complaints.
• Provide market feedback to CPC so products can be improved to meet market needs. 
• Provide strategic vision for building out technical support in China. 
• Work closely with other CPC leaders and departments to develop a world class Thermal Management organization.
• Adhere to all safety regulations.
• Demonstrate support of CPC core values.

Qualification Requirements

• BS or MS degree from a leading university (or equivalent experience) in electrical engineering, quality, or related technical discipline.
• At least 3+ years of experience in electronics customer quality role and customer interface experience.
• Excellent proficiency with 8D problem solving tools/methods.
• Good interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills. Excellent written and oral communication skills.
• Strong leadership skills with experience coordinating teams with multiple disciplines. Dedicated and able to work with minimum supervision.
• Good proficiency using MS Office software tools, data analytical tools, and email communications.

Preferred Qualifications

• Knowledge of cooling rack manufacturing processes such as assembly and final test.
• Knowledge of electronics reliability standards at the component, or system level.
• Experience with server system/Data center hardware design, development, architecture, or testing.
• And electronics industry with in-depth knowledge on solving or debugging hardware issues.
• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.

Travel      

• Domestic travel up to 50% and international travel up to 10%.

Why You’ll Love Working Here

Our Culture

At CPC, our people aren’t just employees, they’re the driving force behind our success. We’ve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It’s not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years, because we genuinely care about our employees’ growth, well-being, and success. This isn’t just a workplace; it’s a community where you’ll feel valued, empowered, and inspired to do your best work every day.

Growth & Development

We invest in you. Whether you’re looking to expand your skills, take on new challenges, or advance your career, we’re here to support you. We offer:

• Mentorship, hands-on training, and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
• A Co-Op and intern program in partnership with several universities for hands-on industry experience.
• Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.

Because when you succeed, we all succeed.

Join Us

If you’re ready to be part of an innovative team that values connection and collaboration, we want to hear from you!