Supervisor, Support Centre

Date: Jul 10, 2021

Location: Skelmersdale, UKM, GB

Company: Dover Corporation

Position Title:    Supervisor, Support Centre

Location:            Skelmersdale, UK                                        

Reports to:        Sr Manager, Site Services

Position Summary:

This role within Dover Fueling Solutions will be responsible for the day to day running of the Facilities Management office team, located in the Skelmersdale Business Unit, in line with contractual requirements. Direct Reports will be based both at the Skelmersdale Business Unit and remote workers.

This role will work closely with the Sr Manager, Site Services and all departments as required, to ensure the effective provision of Facilities Management to the business and its clients.


Key Responsibilities:

  • Improve synergies and strive for continuous improvement by enabling technological solutions
  • Ensure smooth running of day to day management of the team, distribution of work to cover absences / holidays, problem solving and achieving daily goals.
  • Perform line management of a team in accordance with company procedures.
  • Develop capability and succession planning within the team to provide individual opportunities for team members.
  • Encourage, support and assist all team members to build a strong team ethic and establish clear priorities to ensure drive, focus and commitment in alignment of expected results, including On Site Services and with third party contractors
  • Ensure that FM Call desk work is efficiently scheduled and resourced, ensuring all contractual and reactive site works are completed within given timescales and stipulated service level agreements
  • Meet or exceed annual goals and targets and be motivated to make a positive contribution to both team and company goals.
  • Maintain ongoing review of current work processes and where necessary improve efficiencies to optimise Labour Utilisation and reduce costs.
  • Point of contact for company and customer queries, work closely with all departments to ensure business and client requirements are met.
  • Monitoring of reporting stats to ensure KPI is met for all clients, including attending client planning and review meetings.
  • Management and completion of project work when required.

The above is an indication of the main responsibilities of the role, you may be asked to undertake other duties felt to be reasonably assigned by your manager.


Candidate Experience and Qualifications:

  • Two or more years' experience of leading teams effectively.
  • Onboarding new business, secured in conjunction with sales team.
  • Display an aptitude for continuous improvement.
  • Demonstrates experience of balancing customer expectations and company priorities.
  • Conversant in creating and maintaining a strong health & safety culture
  • Highly conversant with PC-based Office IT systems.
  • High level of experience of using business software applications including Microsoft Office.
  • Experience of working on a call desk



  • Technical understanding of retail forecourt equipment.
  • Experience in running a call desk and remote teams.
  • Experience of the fuel retail/commercial industry.
  • Up to date with current legislation and a comprehensive understanding of legal compliance requirements for petrol filling stations (retail or commercial), e.g. DSEAR, Weights & Measures etc.


Essential Functions:

  • Confident, self-motivated and able to work effectively
  • Positive attitude and leads by example
  • Deploys situational leadership
  • Team player and able to communicate effectively
  • Adaptable, able to react to changes, a problem solver
  • Seeks continuous improvement

The ability to perform the essential functions is a requirement of the job. Reasonable accommodations may be used to meet these requirements.

The information contained within this job description overview is not intended to be all-inclusive. Nothing in this job description restricts management or the company’s ability to assign or reassign duties and/or responsibilities to or from this role at any time. This document is subject to change with or without notice.  


Dover Fueling Solutions is an equal opportunity employer and affords equal employment opportunities to all employees and applicants regardless of race, color, religion, creed, age, gender, sexual orientation, genetic information, marital status, national origin, disability, or any other characteristic protected by federal, state, provincial or local law. Dover Fueling Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.


Fairbanks is a Dover company and is a leading provider of global wetstock solutions.

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