Field Support Technician

The Field Support Technician will provide effective and timely technical support for OPW products/systems directly to Distributors, End Users, Engineering Firms, OPW Sales Team, and OPW Product Managers. Routinely submit an event report to the appropriate internal team members as requested.

Insure an optimal level of technical service and field support for OPW’s Sales Team, Distribution, End Users, and Engineering Firms. Innovate and implement the means to continually enhance the level of technical service and support offered by OPW. Ensure that distribution and end-users are supported to install and maintain OPW products and systems.

Responsibilities:

• Provide Technical Support over the telephone, via email or in the field as needed.
• Use and continually update the OPW FAQ’s Technical Compendium.
• Provide sales support in the form of site take-offs for system sales such as Flexworks, Island Forms, and Multiport configurations for Distribution Sales and OPW Sales Team as needed.
• Travel, as needed and at short notice at times, to investigate sites that have experienced technical service events.
• Establish and maintain a means of recording and routinely report technical service events for OPW products to include troubleshooting, diagnosing, corrective actions, and follow-up.
• Provide training in the field for distributors, contractors, and end-users on installation, use and maintenance of OPW products, as required. These will include, but are not limited to, Flexworks and EVR training. The OPW Sales Team will have the primary responsibility for territory training.
• Review published technical data and make recommendations for changes to best meet local requirements.
• Assist with field test sites as needed, including CARB tests sites in California.
• Communicate with all internal stake holder’s any product trends, design recommendations, and competitive information in a timely manner.
• Maintain efficient working relationships with all other departments and field personnel.
• Field travel approximately 60%.
• Other assignments as identified.

Experience:

• Associate degree in a technical field and/or equivalent work experience
• Position requires 8 years’ Technical Service experience, preferably within the PEI industry.
• Excellent written and oral communications skills
• Disciplined work ethic
• Detail Oriented and well organized.
• Team Player

#LI-GP1

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Work Arrangement : Remote  

Salary Range :    -   

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in: Americas : United States : North Carolina 

Job Function : Sales