RMA Technician

Job Requisition ID: 60053

Department: Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Mission Statement: Revolutionizing fueling operations globally by optimizing safety, efficiency, reliability and environmental sustainability through innovative fueling handling and information management solutions.

Accountabilities:  Efficiently and effectively assist with the satisfactory completion and administration of the following items to meet the needs of both internal and external customers - Safety, Product Assembly and Quality Assurance.

Job Responsibilities:

• Works with quality, the receiving department and customer service to process customer returns (RMA) into ERP system. Works with those cross functional departments to determine inspection priorities based on customer demand and reduction of floor space.
• Performs failure mode analysis of customer returned products and provides final disposition.
• Accurately document and log the results of inspections and/or tests into warranty analysis log to evaluate External PPM and review trends in product nonconformances.
• Assist in writing and updating warranty analysis procedures, protocols, and checklists.
• Ensuring all gauges and equipment in the warranty analysis area are in proper working condition, are maintained and in calibration.
• Complete continuous improvement projects and 5S.

Required Qualifications:

• High School diploma or GED.
• 3 years of Quality Inspection and/or Assembly experience in a Manufacturing/Production environment preferred. 
• Good communication and listening skills.
• Must be able to read, write and speak the English language.  Must be able to spell and use proper grammar.
• Must be able to prioritize and organize daily tasks. Must be detail oriented, a quick learner and have a reasonable inspection speed with high inspection accuracy.
• Proficiency using Outlook, Microsoft Excel and Word.
• Must be able to comply with all plant and safety policies.
• Must be willing and able to work independently; the ability to have a customer focused mindset is key as this position will require interfacing with both shop and office staff.  
• Must be able to wear all required PPE.
• Experience using an ERP system such as oracle is preferred.
• Must be able to stand, lift up to 35 lbs., bend, push, pull, twist, kneel and work in weather extremes.

Central Goal: Works with customer service to receive and process RMAs into system, dispositions the RMA, determines root cause of the failure, and logs the RMA with detail of root cause in RMA log.

Dimension: Accountable for auditing products received on RMA for failure mode. Accountable for maintaining all inspection, measurement, and testing equipment in RMA area. Responsible for ensuring organization of RMA area and ensuring RMAs are processed in a timely manner.

Work Arrangement : Onsite  

Salary Range :    -   

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/.  To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in: Americas : United States : North Carolina : Smithfield

Job Function : Manufacturing & Operations