Pre-Sales Senior Technician

JK Group, with headquarters in Novedrate, Italy, is an innovative digital ink company serving the textile market. JK serves its global customers under the three independent brands: Kiian Digital, J-Teck3 and Sawgrass Industrial. JK is a recognized leader in dye sublimation and pigment ink technologies for digital textile printing.

This is a remote travelling position.
 
The purpose of the Pre-Sales Service Technician position will be to provide technical service and support to JK Group USA customers.  This position is remote but would require travel at least once a month to Soddy Daisy, TN.

ESSENTIAL JOB FUNCTIONS INCLUDE:
•    Assist Commercial team in finding out potential customer and aiding in closing the deals.  Including customers research, data analysis, production of samples and customized tests.
•    Monitoring competition activity in machine development and upgrade
•    Collect customer’s request, and coordinate the local service team to support
•    Reporting data in Salesforce and other data record tools.
•    Produced timely and detailed report including: preventative maintenance suggestions; customer requirements and expectations.
•    Support the Team for Remote and on-site troubleshooting repair and maintenance, and in case of need, intervene personally.
•    Assure that customer is following the guidance for the maintenance as indicated in the manual instruction manual
•    Support to perform PH, RMA, Packing & Dispatch to MS/MI Italy
•    Will be required to travel if needed for onsite technical support. 
•    Keep up to date with a high level of knowledge by asking MS support and/or self-studying on MS Machines
•    This position can be remote but would require travel at least once a month to Soddy Daisy, TN.
 
JOB SPECIFICATIONS:
•    Bachelor’s Degree is preferred or equivalent experience.
•    5 plus years’ experience with digital printers.
•    Ability to understand the customer needs 
•    High familiarity with Digital printing process
•    High familiarity with mechanical / electrical / computer - environments & tools.
•    Technical Certificate Degree: Mechanical/Electric/Electronics/Maintenance/Eng.
•    Ink-jet printer experience
•    Result driven and customer-oriented 
•    Possible Spanish speaking 
•    Availability to travel weekly required
•    Ability to work extra hours and to adapt to changing work schedules & travels.
 
DOVER COMPETENCIES:
Customer Impact
Results Driven
Strong Business Acumen and Sound Judgment
 
KNOWLEDGE, SKILLS, AND ABILITIES:
Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.
Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.
Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow the business.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.
Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.
Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

Work Arrangement : Remote  

Salary Range : $70,000.00   - $95,000.00  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.