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Service Technician, JK Group

Date: Oct 1, 2021

Location: Soddy Daisy, TN, US

Company: Dover Corporation

JK Group, with headquarters in Novedrate, Italy, is an innovative digital ink company serving the textile market. JK serves its global customers under the three independent brands: Kiian Digital, J-Teck3 and Sawgrass Industrial. JK is a recognized leader in dye sublimation and pigment ink technologies for digital textile printing.

Company: JK Group USA

Location:  Soddy Daisy, TN or Remote

Reports to: Sales Manager

 

POSITION SUMMARY:

The purpose of the Service Technician position will be to provide technical service and support to JK Group USA customers.  This position can be remote but would require travel at least once a month to Soddy Daisy, TN.

 

ESSENTIAL JOB FUNCTIONS INCLUDE:

  • Provide remote phone and email support to JK Group customers daily.
  • Conduct all JK Group Dealer trainings and customer demonstrations utilizing equipment in the Digital Technology Center.
  • In-house liaison between Customer Care, Sales and Field Service Technicians.
  • Provide onsite service and support to JK Group customers located in North America if needed.
  • Assist Customer Care with internal processes and completion of documentation such as Customer Claim Forms.
  • Assist Customer Care/Purchasing with proper identification of printer/equipment part numbers using printer schematics.
  • Build custom profiles to provide customer samples for sales team.
  • Will be able to test new products and provided feedback for Research and Development team.
  • Complete service report after each customer visit.
  • Identify new sales opportunity while troubleshooting technical issues on site
  • Create samples for the sales team.
  • Will be required to travel if needed for onsite technical support. 
  • This position can be remote but would require travel at least once a month to Soddy Daisy, TN.

 

JOB SPECIFICATIONS:

  • Bachelor’s Degree is nice to have or equivalent experience.
  • 5 plus years’ experience with digital printers.
  • 2 plus years’ experience in the textile industry.
  • Technical knowledge on mimaki, mutoh, MS, Reggiani, durst printers preferred.
  • Knowledge on ergosoft, wasatch, caldera or other rip software preferred.
  • Customer service skills.
  • Basic troubleshooting (mechanical/color management – dye sub related) skills, mainly done over the phone.
  • Excellent verbal and written communication skills. 
  • Speak and write in a clear and understandable manner for internal and external relations.
  • Technical knowledge of parts and products.

 

DOVER COMPETENCIES:

Customer Impact

Results Driven

Strong Business Acumen and Sound Judgment

 

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow the business.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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Sub Division : JK USA

Job Requisition ID : 39487


Nearest Major Market: Chattanooga

Job Segment: Technician, Testing, R&D, Technical Support, Technology, Research