Director, Quality

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Date: Feb 13, 2024

Location: South Chesterfield, VA, US, 23834

Company: Dover Corporation

Our Story:


Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.


DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. 


DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.


Job Title:        Director, Quality            

Location:        Richmond, VA             


What we are looking for:


We are looking for a Director, Quality who will be responsible for planning and directing quality assurance policies, programs, and initiatives.  Directs process and product testing to ensure quality standards are met during production.  Familiar with a variety of the field's concepts, practices, and procedures.  Relies on extensive experience and judgement to plan and accomplish goals.  Performs a variety of tasks including leading and directing the work of others.  A wide range of creativity and latitude is expected. 


What you will be responsible for in this role:  


  • Analyzes, evaluates, and presents information concerning factors such as business situations, production capabilities, manufacturing problems, economic trends, and design and development of new products for consideration by other members of management team.


  • Suggests and debates alternative methods and procedures in solving problems and meeting changing market opportunities.


  • Cooperates with other top management personnel in formulating and establishing company policies, operating procedures, and goals.


  • Develops initial and subsequent modifications of product assurance program to delineate areas of responsibility, personnel requirements, and operational procedures within program.


  • Evaluates contents of reports from product assurance program department heads and confers with top management personnel preparatory to formulating fiscal budget for product assurance program.


  • Conducts management meetings with product assurance program department heads to establish, delineate, and review program organizational policies, to coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining objectives.


  • Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures.


  • Visits and confers with representatives of material and component vendors to obtain information related to supply quality, capacity of vendor to meet orders, and vendor quality standards.


  • Confers with engineers about quality assurance of new products designed and manufactured products on market to rectify problems.


  • Reviews technical publications, articles, and abstracts to stay abreast of technical developments in industry.


  • Responsible for managing the overall direction, coordination, and evaluation of one (1) exempt subordinate who oversees a team up to 50 employees including Supervisors, Engineers, and Inspectors, and three (3) exempt non-supervisory employees.


What are the basic qualifications?


  • Bachelor’s Degree
  • 10 years of relevant experience and/or training in Quality
  • 5 years of Quality Leadership related experience


To be a great fit for the role:


  • Proven background in Quality fields.
  • Thorough understanding of Quality Management methods and documentation e.g. APQP, DFMEA, PFMEA, control plans, PPAP, SPC, GR&R, 8D, DMAIC, PDCA.
  • Experience of operational management, manufacturing, and ERP systems, including routings, BOM’s, Deviations, Concessions, Change requests, etc.
  • Ability to develop realistic work plans and set personal goals that align with company goals.
  • Excellent written and verbal communications skills with the ability to represent the company professionally.


How We Define Our Values and Why You Should Join Our Team:


The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust


What’s in it for you?


  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays











The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


Nearest Major Market: Richmond

Job Segment: Quality Manager, Quality Assurance, QA, Manager, Quality, Technology, Management

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