Lab Operations Manager

Date: Mar 25, 2021

Location: South Chesterfield, VA, US, 23834

Company: Dover Corporation

Our Story:


Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.


DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.


DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.




Job Title:        Lab Operations Manager

Location:        Richmond, VA



What we’re looking for:


We are seeking a dynamic and innovative Lab Operations Manager. This key position will be based in our Richmond, VA location reporting to the Director of Product Engineering. 


The Global Lab Leader will focus on maintaining and operating the test lab in Richmond, VA as well as coordinating and overseeing the other lab locations in Iowa and India. This manager will have the opportunity to collaborate with the leaders of Iowa and India labs, to drive standardization and optimization of all testing activity to ensure more consistent and reliable processes, procedures, and results. Thorough documentation and storage of all test reports and accompanying data are at utmost importance.


This role will be responsible for organizing the lab layout, tools, equipment, and inventory as required for optimum performance. Some duties include, performing lab asset management with storing specialized development hardware, maintaining instrument calibrations, servicing laboratory equipment, and managing equipment and asset database. The Global Lab Manager will collaborate with engineers on new equipment designs, installation, and operation. The ideal candidate has experience with planning, analyzing and communicating effectively lab related issues, and make recommendations for next steps in lab tools and infrastructure.


What you’ll be responsible for in this role:


  • Codes and regulations compliance: UL, DOE, NSF and others.
  • Maintain External Lab Certifications, while understanding the advantages of pursuing other certifications.
  • Planning and prioritization of projects in the lab.
  • Collaborate on the development of test plans (DVP) and FMEA with the engineers.
  • Design, prototyping, validation and implementation of new products.
  • Manage budget (expenses) and Capital (Capex) Plan.
  • Bring new test technologies, equipment measurement, fixtures, robots, etc. which can solve existing gaps in providing the right insights and measurements, allowing engineering teams to better understand gaps and improve the design.
  • Maintain control of lab and certification documents
  • Improve Lab facilities, driving 5S, visual and infrastructure improvements.
  • Testing – setting up, collecting and analyzing data of tests on components.
  • Development of new test methods with a good measurement system (MSE).
  • Reporting - writing or presenting lab reports for project managers and clients.
  • Lead - directs the efforts of engineers and technicians or other team members to assure successful project completion.  Will often be required to multitask and coordinate multiple large projects simultaneously.
  • Interface with customers, internally and externally, on technical details and project goals.
  • Hands-on work on shop floor, as job requires.
  • Implements policies, procedures, and best practices mandated for the laboratories to ensure compliance to ISO 17025 as well as other defined accreditation requirements for the designated laboratories.


What are the basic qualifications?


  • Bachelor of Science in Electrical Engineering or Mechanical Engineering.
  • 10 years’ experience in a corporate or manufacturing environment.
  • 5 years of experience with compliance regulations. (e.g. UL, NSF, DOE)
  • 5 years of experience as a lab operations manager, calibration and development of test methods.
  • 3+ year experience leading and manager individuals with technical experiences


To be a great fit for the role:


  • Experience leading teams.
  • Excellent communication, interpersonal and customer service skills.
  • Ability to work collaboratively and maintain effective working relationships with co-workers.
  • Ability to work with minimal supervision.
  • Ability to effectively problem-solve using problem solving tools and techniques (A3, fishbone, root cause, 5-Whys, six-sigma, lean)
  • Must have strong computer skills utilizing LabVIEW, MS Word, MS Excel, Outlook, Explorer, E-drawings, MS Project as well as proficiency with PowerPoint and Explorer is essential.
  • Must have strong mathematical knowledge, together with the use of complicated drawings, specifications, charts, tables, handbook formulas; all varieties of precision measuring instruments, personal computer and computer software applications involving a thorough skills knowledge plus the application of basic theory.
  • Ability to read, write, verbalize and comprehend instructions and correspondence at the highest levels in the English language.
  • ISO17025 standards knowledge


How We Define Our Values and Why You Should Join Our Team:


The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.


These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.


  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust


What’s in it for you?


  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays








The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


Nearest Major Market: Richmond

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