Team Lead - Quality

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:             Team Lead – Quality

Location:             Richmond, VA

What we are looking for: 

The Team Lead - Quality provides leadership and technical direction to a team of hourly inspection associates, ensuring that team members are working safely and productively, and meeting defined production, and quality metrics. Team lead acts proactively to ensure smooth team operations, and ensure effective collaboration within the team.

What you will be responsible for in this role:

• Direct daily activities in the work area and allocated Team Resources as required to ensure daily production goals are met.
• Perform the task of Inspectors and Techs as resources require.
• Partner with department supervisors and managers to establish and communicate Quality performance expectations to assigned team members.
• Lead Daily Huddle meetings with a Team
• Serve  as a technical resource in all critical to Quality areas.
• Provide Guidance on Quality Expectations.
• Identify non-conformances and communicates with operations and engineering as required to address deficiencies.
• Provide team training and Ensures team members receive required task training as appropriate.
• Ensure team members work safely and wear required PPE; develops, promotes, and maintains a safe work environment.
• Monitor team performance and reports on established metrics.
• Ensure thorough handover between shifts for assigned areas.
• Identify parts and part descriptions using work order information
• Ensure timely and consistent communication with department supervisors/managers regarding employee attendance, performance, time-off requests, issues requiring disciplinary action, accident investigations, etc.
• Understand company policies and engages appropriate resources (HR, Safety, etc.) to handle issues that arise.
• Assist will developing and implementing quality tools and Guides, (Ex Visual aids, Quality Alerts, Quality processes, etc.)

What are the basic qualifications?

• High School Diploma or GED
• Minimum two (2) years of experience in a quality control/assurance role or other position that requires evaluating product quality against a defined set of specifications
• Able to read and comprehend wiring diagrams, blueprints, parts/component/assembly drawings

What are the preferred qualifications?

• ASQ Certified Quality Tech/Inspector or other recognized Quality standard (ex: ISO, UL, NSF)
• Associates degree and/or certification in technical field
• Demonstrated proficiency using precision measurement equipment (i.e., calipers, protractors, micrometers, etc.)
• Three (3) years’ experience in a leadership role
• Demonstrated ability to operate and prioritize in a fast-paced, changing environment
• Effective communicator; able to communicate verbally and in written format with both front-line and department leadership
• Demonstrates initiative; proactively looks for ways to address and get ahead of issues
• Demonstrated track record of driving continuous improvement in assigned areas of responsibility.

Strengths needed for this role: (Functional Skills)  

• Customer Focus
• Manages Complexity
• Decision Quality
• Action Oriented
• Resourcefulness
• Directs Work
• Plans and Aligns
• Optimizes Work Processes
• Ensures Accountability
• Drives Results
• Collaborates
• Interpersonal Savvy
• Communicates Effectively
• Drives Engagement
• Self-Development

Essential Physical/Environmental Requirements

• Must be able to operate power and hand tools and perform tasks that require fine motor skills.
• May be required to perform specific tasks that involve standing, bending, lifting, pushing, pulling, squatting, or kneeling.
• Must be able to lift with or without mechanical aids on a recurring basis (up to 50 lbs).
• Work is performed within a production environment, subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Profit Sharing
• Paid Holidays

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.                                             

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.