Technical Writer

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. 

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:        Technical Writer

Location:        Richmond, VA             

What we are looking for:

Dover Food Retail is searching for a Technical Writer to develop comprehensive documentation such as product guides and user manuals for our products such as display cases, refrigeration systems and door solutions. The right candidate for this role should be comfortable working independently, can set their own priorities and multitask well, but is also a true collaborator and always open to learn. You must be adaptable and able to switch between voices as you navigate content across brands. You are a creative self-starter who is energized to learn and enjoy a fast-paced and flexible work environment.

Objectives of this role

• Develop comprehensive documentation that meets organizational standards

• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content

• Write user-friendly content that meets the needs of target audience, turning insights into language for user success

• Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications

• Evaluate current content and develop innovative methods for improvement

Responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand project requirements

• Gather information from subject-matter experts and develop, organize, and write user manuals, technical specifications, and process documentation

• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage

• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration

• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Required skills and qualifications

• 4 or more years of experience as an effective technical writer

• Proven ability to quickly learn and understand complex subject matter

• Experience in writing documentation and user manuals for various audiences

• Superb written communication skills, with a keen eye for detail

• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Some travel involved.  Must have the ability to travel to customer locations or manufacturing facilities to gather necessary materials for the manuals

• Ability to handle multiple projects simultaneously
• Strong computer skills and experience in:
  • Revit- immediate to advanced skills
  • AutoCAD
  • 3Ds Max
  • Adobe suites
  • Microsoft Office suites: Outlook, Word, Excel, PowerPoint
  • Prior AS400 experience, MRP- Manufacturing Resource Planning and/or ERP experience.

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field

• Experience working with commercial refrigeration equipment or systems or equivalent

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-CW2

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.