Customer Care Manager DACH

Date: Sep 15, 2022

Location: Stuttgart, DE

Company: Dover Corporation

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

 

 

The Role: 

 

For our zone in DACH, located in Stuttgart, we’re looking for a self-motivated and experienced Customer Care Manager with the ability to oversee the Sales Administration of this commercial zone.

In this role you and your team will be interfacing daily with Customers in order to format the expectations, capture the corresponding sales, reduce the potential disputes, or promote our offering.

 

What you will do:

 

The Customer care Manager is responsible of the execution and quality of the following processes:

  • Order to Cash: Quotations, Sales order capture, follow-up, maintenance, Delivery follow-up,

  • Invoicing, credit notes,

  • Formatting, addressing any request from Customers to the back office, Supply Chain, Support functions,

  • Communicating daily to Customers the status of the different business-related subjects,

  • Supporting the Sales & Service organization on sales development.

 

The Customer Care Manager oversees the team:

  • Manages the daily operations, work hours planning to reach the quality standard of execution,

  • Organizes the team, develop, correct, implement processes to reach the expected service level,

  • Makes sure his team is being trained, up to date on processes, systems and organization,

  • Supports and provides solutions to the team members,

  • Ensuring the activities comply with all regulations as tax, import / export, VAT, health and Safety.

 

What you need to have:

 

  • Deep understanding of Customer Care / Order to cash operations.

  • Knowledge of trade and tax regulations, local and Europe related.

  • Ideally knowledge about: Customs, transports, available transport services and performance in Europe. Work regulations.

  • Proven management experience, with strong communication skills.

  • Commercial/Financial acumen.

  • ERP related modules (SAP preferred). SalesForce is a plus.

  • Interest in new technologies.

  • Solid English and German language capability, French is a plus

 

 

You’ll only be the right candidate if you are aligned to our values and culture:

 

  • Collaborative entrepreneurial spirit

  • Winning through customers

  • High ethical standards, openness and trust

  • Expectations for results

  • Respect and value people

 

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

 

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: EMEA : Germany : Stuttgart : Stuttgart

Sub Division : Direct Distribution Germany

Job Requisition ID : 45637

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