Quality Assurance/Control Team Leader

Date: Jan 5, 2023

Location: Surrey, BC, CA

Company: Dover Corporation

“TWG” is the group name we use to refer to the industry’s foremost producers of quality winches, hoists, gear drives and electronic monitoring systems for global industrial applications.  The seven brands comprising TWG include Tulsa Winch, Rufnek, Greer, dp Winch, Gear Products, Pullmaster and LANTEC.  Operating from the Jenks, Oklahoma facility are the Tulsa Winch, Rufnek, Greer, dp Winch and Gear Products brands with Pullmaster and LANTEC brands operating from the Surrey, British Columbia, Canada.

By drawing upon the talent of our dedicated employees and the strengths of these brands, TWG has become known around the world for providing innovative products and solutions designed and manufactured to high quality standards and delivered to our customers on time.  The products and solutions produced by TWG find their way into diverse applications including onshore oil and gas, the utility industry, commercial and governmental towing and recovery, construction and offshore cranes, marine applications including fishing and cargo handling, forestry and mining applications and a myriad of other construction applications.

We feel that our success is directly attributable to the creativity, commitment and enthusiasm of our employees.

This position reports to the Manager, Quality Assurance with responsibility for quality planning, process improvement and problem resolution including all Integrated Management procedures. Implements ongoing improvement processes working with interdepartmental teams, suppliers, customers and contractors.  Other essential duties and responsibilities may be assigned as required.


Essential Responsibilities:  

  • Quality/Audit Leadership
    • Acts as the internal Lead ISO Auditor
    • Ensures internal ISO audits are done effectively and on-time.
    • Leads external ISO audit prep company wide.
    • Ensures all quality assurance schedules are maintained.
    • Advises appropriate staff when parts are non-conforming and manages non-conforming materials.
    • Support supplier qualification processes with sample inspections and communicates with Vendors and/or intercompany departments to improve product quality or address issues as required.
    • Reports test results of sample parts to stakeholders as required.
    • Plans and coordinates procurement, maintenance, calibration and records for inspection and testing equipment.
  • Production Support
    • Provide root cause and corrective actions for production and supplier quality issues.
    • Work closely with the Manufacturing Manager in developing internal quality improvement plans
  • Documentation Management
    •  Establish and maintain ISO policy and procedures.
    •  Combine and integrate PMW & LWG ISO policies and procedures into one document/one practice for TWG Canadian Operations.
    • Work along with all departments to ensure ISO procedures are kept up to date.
    • Work along with Engineering to provide corrective actions internally and to external customers
  • Process Management
    • Implements ongoing improvement processes working with interdepartmental teams.
    • Develop and manage quality assurance and environmental metrics for performance improvement of all teams and to measure key suppliers.
    • Measures the internal cost of quality.
    • Utilizes six sigma/various Lean management techniques where effective.
  • Organizational Liaison
    • Manages and responds to quality assurance and environmental issues with related groups such as IT support, Engineering, Supply Chain/outside services/purchased product, Manufacturing and Sales/Customer support.
  • Responsible for the supervision of the Quality Control department to include the overall direction, mentoring and training of employees.
  • This position is also responsible for, with authority to follow ISO procedures, initiate action to prevent problems, document quality problems, contribute to problem solutions, verify implementation of solutions, control further processing when a problem is identified, protect the environment, including preventing pollution, analyzing or identifying areas for correction or improvement.



  • Bachelor’s Degree in related field; Minimum 5 years combined experience in the areas of Quality Control, ISO 9001 & ISO 14001 Management Systems, Continuous Improvement and Operations; or equivalent successful combination of education and experience.
  • Must be able to travel as required and /or directed.


Top Leadership Competencies – This position must consistently strive for continual improvement with the following behaviors found in Dover’s Leadership Competencies.   The following are the top 3 leadership competencies required for this position.

  • Customer Impact:  Creates value for customers addressing known and unknown needs.  Knows and understands all aspects of the global market, including economics (regulatory issues, corporate compliance, etc.), products & services, channels, the customers and their end-markets.
  • Change Leadership:  Aligns an organization and its people to drive for improvement and adopt new, challenging directions.  Energizes a whole organization to want to change in the same direction.  Influences others in a mature and empowering manner.
  • Builds and Manages Collaborative Relationships: Establishes and nurtures numerous relationships within Dover. Takes action to partner with the communities in which we operate and be an appropriate corporate citizen.


Supervisor Responsibilities:

  • Responsible for the supervision of employees to include the overall direction, mentoring and training of department employees in accordance with the values and policies of TWG and Dover Corporation and complies with applicable federal, state and local laws.
  • Provides leadership by being safety-focused, motivating, inspiring and an enthusiastic role model creating an environment that stimulates others to follow and be part of the change process.  Models a personal leadership style that includes self-awareness.
  • Works with Leadership Team and Human Resources to attract, develop and retain talent in accordance with all applicable Company policies, and creates an environment that recognizes and maximizes the potential of all employees; where cross functional teamwork flourishes and strategic objectives are met or exceeded.
  • Reviews and recommends salary adjustments, rewards and disciplines, provides complaint and problem resolution for direct reports per Company policy.
  • Accepts feedback, understands and maximizes strengths while works to develop weaknesses.


Preferred characteristics, competencies and capabilities:

  • Proficiency using the Company’s Enterprise Resource Planning (ERP) software, communication systems, computer systems, software systems, operating systems, including but not limited to Microsoft Office, PowerPoint, Excel and other related programs.
  • Strong history of applying continuous improvement concepts and tools
  • Strong analytical skills
  • Strong interpersonal and leadership skills
  • Excellent organizational and time management skills


Physical Requirements and Work Conditions:

  • Must be able to perform the following physical activities: standing, walking, sitting, kneeling, bending, lifting, carrying, balancing, stooping, reaching, handling, feeling, talking, hearing, seeing.
  • Must be able to move around obstructions such as boxes, chairs, desks, office equipment and other related items that may be on the floor, move around airports, in and out of airplanes or other approved means of transportation.
  • May require lifting up to 50 pounds with or without lifting aids and devices.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Must be able to work in a non-climate-controlled manufacturing shop and climate-controlled office environment as job duties require.  May be exposed to loud operating machinery and cold or hot temperatures. 


Disclaimer: The list of tasks and responsibilities is not exhaustive and TWG reserves the right to make changes to the job description as required.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : Canada : British Columbia : Surrey

Sub Division : TWG Canada Consolidated Inc

Job Requisition ID : 47273

Job Segment: QA, Quality Assurance, Testing, Facilities, ERP, Technology, Quality, Operations