Field Service Engineer

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.

What you will do:

• Perform on-site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization’s service & warranty cover and provide suggestions to product improvements.
• Carry out scheduled maintenance calls and perform visits in the allocated timeframe.
• Monitor and adhere to field service policies, procedures and technical standards.
• Recommend spare part needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

What you need to have:

• Good technical knowledge and skills on the Company’s products and services.
• Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
• Good organizational skills and ability to set priorities and manage time effectively.
• Good communication, analytical, critical thinking and problem-solving skills.
• Good level of customer relationship management skills.
• Customer-oriented, personable and a team player.
• Technical Certificate in Mechanical, Electrical or Electronic Engineering. (Hydraulics knowledge and software and networking would be advantageous)
• Minimum 3 to 8 years of field service experience, preferably in medium industrial or commercial equipment.
• Must possess a driving license.

You’ll only be the right candidate if you are aligned to our values and culture: 

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you. 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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