Assistant Manager, CRM

Date: Jun 14, 2022

Location: Tokyo, JP

Company: Dover Corporation

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.  

We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier. 

The Role

The Assistant Manager, CRM is responsible for leading and driving the operational performance of key functions including Sales Order Processing and Quote creation. You will prioritize inventory availability for your customer base and deliver this through supplier performance, forward planning and the leadership of continuous improvement initiatives.  

What you’ll do

  • Act as a playing manager, create Sales Order/Quote and respond to customer for delivery date.
  • Ensure high level of customer satisfaction through effective complaint handling and working closely with the Sales to problem solve and do a proper customer complaint closure.
  • Lead and advise the CRM team in receiving, coordinating and monitoring all customer orders from placement until final delivery and ensure these are delivered smoothly and timely through the supply chain. Negotiates with customers on delivery dates and order quantities based on the service level guidelines.
  • Processes all requests for samples, literature and other information requests received directly from external customers.
  • Estimate customer material demand and feedback to logistics for on-time delivery.

Others

  • Continuously improving productivity on processes and procedures
  • Represent all CRM process at cross functional meetings.
  • Manage and facilitate the service level agreement  (SLA)
  • Support service and customer priority strategies.
  • Safeguard sensitive confidential information of company and customers.

What you need to have

  • Strong interpersonal and customer relationship management skills
  • Familiarity with business process flows and Sales/Distribution ERP knowledge
  • Knowledge and work experience within fast moving consumer goods and packaging industry
  • Excellent verbal and written communication skills that result in a clear presentation and understanding of details and facts
  • Positive attitude focused on developing a winning team.  Influence and motivate others through personal example
  • Team player that easily adapts to change, overcomes challenges, and uses creative means to solve problems
  • Capable of handling multiple high pressure tasks and assignments simultaneously while staying focused and responsive to commitments and assignments
  • Demonstrate a high level of attention to detail, accuracy and a commitment to quality and total customer satisfaction

Qualifications and Experience:

  • Ideally degree educated with 5+ years of Customer Service and Logistics experience in an industrial environment with complex B2B interactions.  Good knowledge of ERP & CRM (Salesforce)

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

 


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