CRM Manager

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

We are looking for CRM Manager, reporting to Japan Country Leader. You will be responsible for leading and driving the operational performance of key functions including Sales Order Processing and Quote creation. You will prioritize inventory availability for your customer base and deliver this through supplier performance, forward planning and the leadership of continuous improvement initiatives. 

Location:

Shibuya-ku, Tokyo, Japan. 

What you will do:

• Act as a playing manager, create Sales Order/Quote and respond to customer for delivery date.
• Ensure high level of customer satisfaction through effective complaint handling and working closely with the Sales to problem solve and do a proper customer complaint closure.
• Lead and advise the CRM team in receiving, coordinating and monitoring all customer orders from placement until final delivery and ensure these are delivered smoothly and timely through the supply chain. Negotiates with customers on delivery dates and order quantities based on the service level guidelines.
• Processes all requests for samples, literature and other information requests received directly from external customers.
• Estimate customer material demand and feedback to logistics for on-time delivery
• Continuously improving productivity on processes and procedures
• Represent all CRM process at cross functional meetings.
• Manage and facilitate the service level agreement  (SLA)
• Support service and customer priority strategies.
• Safeguard sensitive confidential information of company and customers.

What you need to have:

• Ideally degree educated with 5+ years of Customer Service and Logistics experience in an industrial environment with complex B2B interactions. Good knowledge of ERP & CRM (Salesforce)
• Strong interpersonal and customer relationship management skills
• Familiarity with business process flows and Sales/Distribution ERP knowledge
• Knowledge and work experience within fast moving consumer goods and packaging industry
• Excellent verbal and written communication skills that result in a clear presentation and understanding of details and facts
• Positive attitude focused on developing a winning team.  Influence and motivate others through personal example
• Team player that easily adapts to change, overcomes challenges, and uses creative means to solve problems
• Capable of handling multiple high pressure tasks and assignments simultaneously while staying focused and responsive to commitments and assignments
• Demonstrate a high level of attention to detail, accuracy and a commitment to quality and total customer satisfaction

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you!

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

#LI-DNI

Work Arrangement : Hybrid  

Salary Range :    -   

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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This position may be located in: APAC : Japan : Tokyo : Tokyo

Sub Division : Direct Distrib Japan Imaje

Job Requisition ID : 56670

Job Function : Customer Service