Field Service Engineer - Central Netherlands

Location: Utrecht or Central Netherlands

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The role:

In this role you’ll be a part of our technical service team in Benelux, providing technical support to our local customers. You will support customers across the Netherlands with a particular focus on the central region. You’ll have an opportunity to develop your professional career in a highly professional environment with innovative equipment and solutions for industrial companies.

What you’ll do:

• Perform corrective and curative interventions to ensure the fastest response time and "fix first time" behavior.
• Perform pre-installations, installations and maintenance activity, ensuring SAP is completed correctly for all work.
• Perform training, both internally and externally where needed and develop an internal program of product knowledge for sales and CRM teams as needed.
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
• Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.
• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth.
• Travel around the assigned area. Occasional requirement to travel globally to attend training and meetings.

What you need to have:

• At least 2-3 years’ experience in a similar role (field service engineer or maintenance engineer), having previously studied or gained working certification in mechanics, electronics, networking or software.
• Expert knowledge of technical products, ideally similar to MI’s product range.
• Excellent communication skills, customer facing.
• Ability to technically assess situations and issues, and proactively advise on solutions.
• Ability to follow procedures and plan time effectively.
• Ability to manage multiple tasks.
• Available for few hotel nights (1 or 2 per week occasionally).

What we offer:

• Great package including Bonus scheme
• Company Car, Phone, Laptop
• Monthly allowance
• Sick Pay, Accident Insurance, Pension Plan
• 29 days holiday

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people
   

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

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Work Arrangement : Remote  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.