Inside Sales Manager

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.
Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.

Summary:

The Inside Sales Manager (Multi-Site) is responsible for overseeing the inside sales operations across two U.S. locations, with the potential to expand to additional sites. This role includes managing and developing Customer Service Representatives and Territory Managers at each location, ensuring that all teams meet or exceed sales targets, and maintaining high standards of customer satisfaction. The ideal candidate will have a strategic mindset, strong leadership skills, and the ability to scale operations as the business grows. 

Key Responsibilities:

• Multi-Site Leadership & Management: 
  • Lead and manage Customer Service Representatives and Territory Managers across two U.S. sites, ensuring consistent execution of sales strategies and achievement of sales targets. 
  • Set performance goals for each site, monitor progress, and implement corrective actions as needed. 
  • Conduct regular site visits to engage with teams, assess operations, and identify opportunities for improvement. 
• Sales Strategy & Execution: 
  • Develop and implement sales strategies tailored to each site, while ensuring alignment with overall company objectives. 
  • Collaborate with Customer Service Representatives and Territory Managers to drive lead generation, conversion, and customer retention efforts. 
  • Analyze sales data across sites to identify trends, opportunities, and areas for growth. 
• Scalability & Expansion: 
  • Plan and prepare for the expansion of responsibilities to include additional sites as the business grows. 
  • Standardize processes and best practices across all sites to ensure scalability and consistency. 
  • Collaborate with senior management to assess potential new sites and integrate them into the existing sales framework. 
• Team Development & Coaching: 
  • Mentor and develop Customer Service Representatives and Territory Managers, providing guidance on managing their teams effectively. 
  • Facilitate training programs and workshops to enhance the skills and performance of sales teams across sites. 
  • Foster a culture of continuous improvement, teamwork, and high performance. 
• Cross-Functional Collaboration: 
  • Work closely with marketing, operations, outside sales and finance teams to ensure a cohesive approach to sales and business growth. 
  • Act as a liaison between site-level teams and corporate leadership, ensuring clear communication and alignment on goals and strategies. 
• Reporting & Analysis: 
  • Provide regular reports to senior management on sales performance, site operations, and progress toward expansion goals. 
  • Utilize CRM tools and other sales software to track performance metrics, forecast sales, and manage customer relationships. 
• Customer Focus & Satisfaction: 
  • Ensure that customer needs and expectations are met across all sites, with a strong focus on providing exceptional service. 
  • Implement and maintain customer feedback loops to continuously improve sales and service quality. 
  • other contractual provisions are communicated to other departments as required. 

• May perform other duties as needed or requested.

Supervision:

Supervises inside sales/customer service team in Ventura, CA and Salisbury, MD (will need to travel monthly to Salisbury, MD) 

Knowledge, Skills and Abilities:

• Bachelor’s degree in business, marketing, communication or a related field or equivalent experience is required 
• 7+ years of experience in inside sales, with at least 2 years in a multi-site managerial role. 
• Proven ability to manage and grow sales teams across multiple locations. 
• Strong leadership, communication, and team management skills. 
• Experience in developing and executing sales strategies that drive revenue growth. 
• Proficiency in CRM software (e.g. Infor and IFS CRM) and data analysis tools. 
• Ability to travel to multiple sites as needed. 
• Candidate will need to travel frequently (1 week out of the month) to Salisbury, MD

Preferred Skills: 

• Experience in RF and Microwave, aerospace, military, space 
• Track record of successfully scaling operations across multiple sites. 
• Strong analytical skills with the ability to make data-driven decisions. 
• Experience in integrating new sites into existing sales operations. 

Physical Requirements:

•  Able to read documents and computer screens
• ·Able to sit for long periods of time
• Able to type on a computer keyboard
• Able to communicate via telephone
• Able to communicate with employees and co-workers

Work Arrangement : Hybrid  

Salary Range : $100,000.00   - $135,000.00  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@mpgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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This position may be located in: Americas : United States : California : Ventura

Sub Division : Dow-Key Microwave

Job Requisition ID : 57650

Job Function :