Inside Sales Manager

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.
Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.

The Inside Sales Manager plays a critical role in supporting MPG’s Business Development and Sales functions. This position is responsible for managing customer quotations, ensuring timely communication, and maintaining accurate sales documentation. The role serves as a key liaison between customers, Business Development Managers, Engineering, Operations, and Manufacturing teams to ensure seamless execution of sales processes and customer satisfaction.

Key Responsibilities:

• Quotation Management: Independently develop and manage customer quotations, pricing strategies, and proposal documentation.
• Customer Relationship Management: Serve as the primary liaison for customer inquiries, status updates, expedite requests, and portal management. Coordinate independently with sales reps for support as required.
• Cross-Functional Coordination: Collaborate with Order Coordinators, Engineering, and Operations to ensure accurate and timely communication of order status and technical requirements.
• ERP & Data Management: Create and manage part numbers in the ERP system; maintain accurate sales and forecast data.
• Forecasting & Trend Analysis: Own monthly forecast updates and analyze customer trends to inform strategic sales planning.
• Sales Strategy Support: Provide detailed input for Business Development Managers for negotiations and long-term account planning.
• Process Improvement: Identify and implement improvements in sales operations, documentation, and customer communication workflows.
• Reporting: Contribute to monthly sales reports and performance metrics with actionable insights.

Qualifications:

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• Minimum of 5 years of experience in inside sales, preferably in a manufacturing environment.
• Strong verbal and written communication skills.
• Detail-oriented with excellent organizational and analytical abilities.
• Proficient in interpreting contracts, technical documents, and government regulations.
• Experience with ERP systems and part number creation.
• Ability to prepare reports, spreadsheets, and sales documentation.

Preferred Skills:

• Experience coordinating quotations and managing customer relationships.
• Familiarity with manufacturing processes and technical product knowledge.
• Strong collaboration skills across cross-functional teams.

Work Arrangement : Onsite

Pay Range: $75,000.00 - $95,000.00 annually

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off,;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@mpgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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