Inside Sales Supervisor

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.
Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.

Summary: Inside Sales Supervisor is responsible for leading customer services representatives, ensuring that sales targets are met, customer satisfaction is maintained, and team performance is optimized. This role involves managing daily operations, coaching and developing team members, and collaborating with other departments to drive revenue growth and maintain high customer satisfaction.

Key Responsibilities:

Team Leadership & Management:

· Lead, coach, and develop a team of customer service professionals.

· Set clear performance expectations and goals for the team, ensuring alignment with

company objectives.

· Conduct regular performance evaluations, provide constructive feedback, and create

professional development plans.

Sales Strategy & Execution:

· Implement effective sales strategies to meet or exceed sales targets.

· Monitor sales metrics and analyze performance data to identify areas for improvement.

· Collaborate with the marketing team to develop lead generation strategies and sales

campaigns.

Customer Service Excellence:

· Oversee customer service operations, ensuring that customer inquiries and issues are

resolved promptly and effectively.

· Implement processes and standards to maintain high levels of customer satisfaction.

· Act as an escalation point for complex customer service issues and work to resolve them

in a timely manner with manager.

· Supervises the returned product process, issuing RMA numbers, entering RMA orders

and issuing tickets

· Generates quotations and enters new sales orders into ERP/MRP system

Process Improvement:

· Continuously evaluate and improve sales and customer service processes to enhance

efficiency and effectiveness.

· Identify opportunities for automation and optimization of sales, contract review and

customer service workflows.

Collaboration & Communication: · Work closely with other departments, such as marketing, product development, business development and finance, to ensure a cohesive approach to sales and customer satisfaction. · Communicate regularly with management regarding team performance, customer feedback, and sales forecasts. Reporting & Analysis: · Prepare and present regular reports on sales performance, customer service metrics, and team development to senior management. · Utilize CRM tools and other software to track and report on key metrics. Infor and/or IFS CRM tool experience a plus. · Reviews and makes corrections to month end commission report

Knowledge, Skills and Abilities:

Bachelor’s degree or equivalent experience is required

4 years prior customer service or inside sales experience required, with at least 2 years in a

managerial role.

Proven track record of meeting or exceeding sales targets.

Strong leadership and team management skills, with experience managing customer service

teams.

Excellent verbal and written communication skills.

Ability to analyze data, identify trends, and make data-driven decisions.

High level of customer focus and a commitment to providing exceptional service.

Proficiency in CRM software (e.g. Infor CRM or IFS CRM) and other sales tools.

Proficiency in MS Office software applications (Word, Excel, Outlook, PowerPoint).

Preferred Skills:

Experience in the RF and Microwave, aerospace, military, space

Familiarity with customer service best practices and standards.

Ability to motivate and inspire a team in a fast-paced environment.

Physical Requirements: Able to read documents and computer screens Able to sit for long periods of time Able to type on a computer keyboard Able to communicate via telephone Able to communicate with employees and co-workers

Benefits:

Competitive salary and yearly performance-based bonus.

Comprehensive benefits package, including health, dental, and vision insurance.

401(k) with company match.

Opportunities for professional development and career growth.

Work Arrangement : Hybrid  

Salary Range : $100,000.00   - $135,000.00  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@mpgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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This position may be located in: Americas : United States : California : Ventura

Sub Division : Dow-Key Microwave

Job Requisition ID : 57719

Job Function :