Technical Service Engineer

Date: Sep 9, 2022

Location: Victoria, AU

Company: Dover Corporation

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Job Summary:


The Technical Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.


Roles & Responsibilities:


  • Perform on-site product installation on customer premises.
  • Provide training and technical advice on the product use in person and via phone.
  • Investigate problems, provide solutions and arrange for repairs to be made.
  • Monitor repairs in terms of the organization’s service & warranty cover and provide suggestions to product improvements.
  • Carry out scheduled maintenance calls and perform visits in the allocated timeframe.
  • Monitor and adhere to field service policies, procedures and technical standards.
  • Recommend spare part needs and assist with monitoring equipment.
  • Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.


Key Competencies:


  • Good technical knowledge and skills on the Company’s products and services.
  • Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
  • Good organizational skills and ability to set priorities and manage time effectively.
  • Good communication, analytical, critical thinking and problem-solving skills.
  • Good level of customer relationship management skills.
  • Customer-oriented, personable and a team player.


Qualifications and Experience:


  • Technical Certificate in Mechanical, Electrical or Electronic Engineering. (Hydraulics knowledge and software and networking would be advantageous)
  • Minimum 3 to 8 years of field service experience, preferably in medium industrial or commercial equipment.
  • Must possess a driving license.


All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


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