Application Specialist

Solaris Laser is a world-leading manufacturer of industrial Fiber and CO2 laser coding, marking, and engraving systems. We specialize in development of laser systems for Static and Dynamic product coding – while products are in movement.
Solaris is part of Markem-Imaje, a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand. 

The Role

You’ll be performing solutions for laser marking in wide range of applications and being a technical support for end users of laser marking systems.
You’ll have an opportunity to work with talented engineers in a local and global environment, building complex products, from proof of concept to production, across a variety of printing technologies targeted to meet our customers’ needs and the strategic objectives of Solaris Laser.

What you will do: 
•    Perform application feasibility analyses for sales opportunities. Check the quality of the marking defined by the customer to determine the feasibility, required equipment, and required setup to achieve the objectives for the Coding & Marking Solutions.
•    Supply high quality technical Sample & Feasibility reports with complete descriptions of solutions including benefits and weaknesses of each solution tested.
•    Adjusting, calibrating, setting optical components of laser marking systems
•    Technical support for Solaris Laser business partners and end-users in the operating of laser marking systems.
•    Technical support in troubleshooting problems related to operating laser marking systems. Diagnostic of the problems and providing solution for end-user. 
•    Providing timely and accurate customer feedback.
•    Support for pre-sales and final installation of laser marking systems on production line at customer site.
•    Providing training in the operation, installation, and maintenance of laser marking systems for Solaris business partners and end-users.Designs and implements lean management principles into day-to-day activities. 

What you need to have: 
•    Associate degree in Engineering or 5 plus years previous experience in Software, Mechanical or Electrical Engineering. 
•    3-5 years of laser support experience in a manufacturing, or 3-5 years hands on experience working with laser systems in the same or similar field.
•    Experience in tech support, desktop support or a similar role
•    Attention to details and good problem-solving skills.
•    Must have the ability to work in a team environment and independently. 
•    Experience with Six Sigma principles, continuous improvement, problem solving or lean management.
•    Must be self-driven and motivated.
•    Excellent verbal and written communication skills, organizational and time management skills.
•    Be available for business travel within the country as well as abroad.
•    Cat. B. Driving license.
•    Manual skills (operation of simple tools). Associate degree in Engineering or 5 plus years previous experience in Software, Mechanical or Electrical Engineering.  

You’ll only be the right candidate if you are aligned to our values and culture:
•    Collaborative entrepreneurial spirit
•    Winning through customers
•    High ethical standards, openness and trust
•    Expectations for results
•    Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

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All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: EMEA : Poland : Masovia : Warsaw

Sub Division : Research & Engineering Poland

Job Requisition ID : 48554