Field Service Engineer

Solaris Laser is part of Markem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Field Service Engineer is a part of team in Poland, providing technical support to local, and global customers in laser marking and coding systems.

What you will do:

• Be a cross functional team member focused on diagnosing damaged laser systems – finding the problem and the root cause of the damage,
• Perform in-house systems repairs,
• Provide problem solutions for technical issues encountered during repair actions,
• Perform maintenance activity of laser systems,
• Complete service reports: time confirmation, spare part usage, tasks performed, service product, fault/solution codes,
• Work in partnership with sales teams,
• Travel in Poland. Occasionally it may be required to travel globally to attend maintenances, repairs, trainings, and meetings.

What you need to have:

• At least 2 years of experience in a similar role,
• Expert knowledge of technical products,
• Knowledge of laser coding and marking product range would be an advantage,
• Ability to read electrical/electronic diagrams,
• Knowledge of electrical and electronic device design,
• Ability to use basic measuring devices such as a multimeter, oscilloscope,
• Knowledge of soldering and assembly techniques for electrical and electronic components,
• Ability to technically assess and troubleshoot defects and issues, and proactively advise on solutions,
• Basic mechanical skills (e.g. equipment mounting, assembly, replacement components)
• Excellent communication skills,
• Ability to effectively communicate in Polish and English (at least B1 level),
• Technical culture.

What we offer:

• A great job, highly professional environment and friendly work culture
• Growth Opportunities within international organization
• Private Health Care (Medicover)
• Multisport
• Performance based yearly merit increase
• Recruitment Referral bonus
• Company Social Benefits Fund
• Opportunity to join a group life insurance plan
• Smart casual dress code

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

#LI-DNI

Work Arrangement : Onsite 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : EMEA : Poland : Masovia : Warsaw 

Sub Division: Direct Distribution Poland 

Job Requisition ID: 60183

Job Function : Customer Service; Engineering