Logistics Specialist (Shipping & Customer Care)

Solaris Laser is part of Markem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As a Logistics Specialist, you will coordinate shipping and logistics processes, and manage customer service operations.

What you will do:

• Order Management: Enter orders for printers and demo products in SAP. Coordinate order processing, shipping timelines, and delivery status with internal teams and customers.
• Order Tracking: Monitor SAP reports to track order progress, resolve issues, and ensure accurate invoicing.
• Shipping Coordination: Organize and monitor shipments (domestic and international), prepare shipping documentation, and ensure compliance with local and international regulations.
• Customs and Export/Import Processes: Handle documentation for customs clearance, verify HS codes, and liaise with freight forwarders, ensuring shipments meet all legal requirements.
• Returns and Repairs: Coordinate returns and repairs, ensuring timely processing and communication with the customer.
• Claims Handling: Manage claims for lost, delayed, or damaged shipments and ensure resolutions in collaboration with logistics partners.
• Inventory and Shipping Reports: Maintain accurate shipping records, track inventory movement related to orders and returns, and support logistics reporting.
• Internal Collaboration: Act as a key liaison between customer service, warehouse, and logistics partners to ensure smooth execution of deliveries.
• Invoice and Delivery Queries: Be the go-to contact for customer questions related to shipments, delivery documents, and invoicing.
• Customer Support: Communicate with customers to assist with orders, inquiries, and issue resolution.

What you need to have:

• At least 3 years of experience in Logistics/Shipping (Import/Export) or Customer Service or a similar role.
• Familiarity with SAP and/or Salesforce (preferred) and basic Excel skills.
• English proficiency at B2 level or higher.
• Ability to interact with customers and provide helpful advice.
• Strong time management and ability to handle multiple tasks at once.
• Readiness to work from our current location at 39 Farbiarska Street in Warsaw till the 2nd quarter of 2025, when we are opening our new facility at 105 Katowicka Avenue in Kajetany.

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit.
• Winning through customers.
• High ethical standards, openness and trust.
• Expectations for results.
• Respect and value people.

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

#LI-DNI

Work Arrangement : Onsite 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

<span style="font-family:"Calibri",sans-serif">Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/.  To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in : EMEA : Poland : Masovia : Warsaw 

Sub Division: Direct Distribution Poland 

Job Requisition ID: 60600

Job Function : Manufacturing & Operations