Director, SaaS Solutions

Date: Jun 10, 2022

Location: Watertown, MA, US

Company: Dover Corporation

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com. 

Dover is in the midst of large digital transformation and we also opened up Dover digital labs in Massachusetts. Reporting to VP of Software Engineering, the Director of SaaS Solutions role is responsible for SaaS revenue operations automation. This includes working with cross functional & cross-company personnel and executives to identify business requirements and subsequently working with and leading the Digital & Opco teams in the design, development, production deployment and maintenance of the SaaS revenue operations solutions.

 

Prior experience communicating the vision and strategy in bold, persuasive terms gaining buy-in within the organization and from external stakeholders. You will be accessible, yet an independent thinker, embracing and synthesizing disparate views. You should be comfortable managing "what if" scenarios and manage a high degree of ambiguity well. Creativity in problem identification and resolution and a relentless drive to carry out company goals and objectives. A can-do attitude is a must. Data-driven decision making; however, you will have the experience and skill-set to leverage intuition to make decisions in uncertain times or ambiguous situations.

 

Role and Responsibilities

 

  • Lead SaaS revenue operations automation strategy, execution.
  • Lead the platform build that can be extended to support Dover operating company SaaS revenue automation
  • Create SaaS revenue operations CoE to help onboard new products as well as maintaining onboarded solutions
  • Responsible for overall success and delivery of the rollouts.
  • Manage a small development team directly & through matrix structure
  • Collaborate with and Influence operating companies in understanding and streamlining their revenue operations processes
  • Responsible for architecture, design, development, post production enhancement & maintenance of key revenue generating SaaS solutions
  • Manage vendors and the contracts for maintaining the development within the budget
  • Work collaboratively with Digital program & project managers, Opco teams for successful on time delivery of solutions
  • Collect, Analyze and document requirements for SaaS revenue operations portal application.
  • Provide technical mentorship and project guidance to teams.
  • Establish solid development, project governance, deployment best practices.
  • Report out project status, metrics to senior leadership.
  • You are a creator of focus and a driver to delivery against that focus - be it for digital internal or Opco, customer related initiatives.
  • Engage with senior-level corporate and operating company leadership to build relationships, provide executive presence and presentations.
  • Support and maintain high morale among the team.
  • Tenacity in achieving success goals. Holding your team, yourself and other stakeholders to account in delivery to commitments.
  • Be player-coach and provide hands-on leadership to the team & elevate the team efficiency.

 

Qulifications:

  • Bachelors or Masters degree in Computer Science, Electrical or Electronics Engineering.
  • 12+ years in the Software industry experience and IT development.
  • At least 5 years of leadership experience with Software development teams
  • Proven experience with
    • product strategy and communication to business executives and technical audience
    • leading architects, cross functional large development teams with agile development methodologies & automated testing, deployment practises.
  • Experience with ERP, Financial, Software licensing and other IT backoffice systems is a solid advantage
  • Experience with middleware technologies
  • Experience with ETL, REST APIs, databases
  • Experience with multi tenant SaaS application development
  • Strong experience with technical project management
  • Has relentlessly high standards (is never satisfied with the status quo), passion, and the innate ability to inspire others.
  • Experience working with offshore teams. Ability to work across cultures and time zones with constructive and effective communication.
  • Effective conflict and impediments management, with ability to build trust and align stakeholders and multi-functional teams.
  • A clear, direct, and simple communication style in both verbal and written form that eliminates the potential for ambiguity.
  • You have a superior ability to break things down to their essence and instill that focus into your teams and your customer engagement
  • A desire and ability to get deeply into the details, in order to provide effective coaching to lift individual and team performance
  • Situational Awareness - Must possess a high degree of emotional intelligence. Understand and adapt to the audience with whom you are interacting, including your team, customers, and executives.
  • Persuasive - Bring others to their point of view using logic, data, and emotion. Have a formal process and framework by which to make qualitative and quantitative points, not just using emotional appeals.
  • Collaborative - A keen ability to support cross-functional projects and decisions. Gets energized from working within a team and cross-functionally to achieve the company's goal

 

Potential locations for this position:

Downers Grove, IL

Watertown, MA

Remote

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

 


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