Loading...

Supervisor, Aftermarket Services

Date: Sep 19, 2021

Location: Wheeling, IL, US

Company: Dover Corporation

Company Overview:

DESTACO, a Dover Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions.  The company serves customers in variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors. 

 

Built on a legacy of over 100 years, DESTACO offers a comprehensive portfolio of products to engineer precise movement, placement and control solutions that drive productivity and uptime for manufacturers around the world.  The DESTACO family of products consists of industry-leading brands such as DESTACO Manual and Power Clamps, Camco and Ferguson Indexers, Robohand Grippers and CRL Manipulators and Transfer Ports. 

 

DESTACO is headquartered in Auburn Hills, Michigan, and operates globally through ~800 employees across 14 locations.

 

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale, operational agility, world-class engineering capability and customer intimacy to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."

Position Summary:

The Aftermarket & Service supervisor is responsible for all worldwide aftermarket and service activities. Additionally, the Aftermarket & Service supervisor will assist all Field Service Team in a wide variety of activities including start up, commissioning, trouble shooting and inspection of spare parts product and support for our national and international customer base.

 

It is important that the Aftermarket & Service supervisor has the ability to work autonomously, has outstanding communication skills, detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach.

 

The Aftermarket & Service supervisor will work within the guidelines established by the Manager and will follow established procedures.

 

Key Job Responsibilities included but not limited to:

  • Promotes safety awareness with other members of the organization.  Promotes accident prevention and employee involvement in regard to a safe work environment.
  • Supports the continuous improvement roadmap for the applications engineering team. Leverages continuous improvement tools to drive continued improvements.
  • Oversee quoting and Order Entry of Spare Parts orders.
  • Prepare quotations for Field Service visits including parts labor and travel expenses.
  • Prepare quotations for repair services, including pricing for a new replacement unit.
  • Supervise the activity of the Repair Assemblers.
  • Provide answers to customer inquiries regarding the maintenance and operation of CAMCO Products and accessories.
  • Seek to understand the needs of customers to identify opportunities to expand aftermarket sales.
  • Consider promotions, blanket quotes, quantity discounts, etc. to attract additional business.
  • Approve and dispatches Field Service Technicians for service calls, both warranty and paid.
  • Review and approve expense reports for Field Service Technicians.
  • Arrange for airlines, lodging and other travel requirement for the Field Service Technicians.
  • Administers tracking of warranty expenses.
  • Assist in keeping the Technical Manuals correctly published.
  • Identify opportunities for design and process improvements.

 

Leadership Competencies aligned with Dover and executed in DESTACO with appropriate expectations for the job level:

  • Strategic Mindset: Understands global industry or market; creates strategies that improve competitiveness in the market and establishes a series of actions to meet and exceed expectations for the organization.
  • Customer Impact: Creates value for customers addressing known and unknown needs. Knows and understands key aspects of the customer’s business, including economics, products and services, channels and their end-markets.
  • Builds & Manages Collaborative Relationships: Establishes and nurtures relationships to meet and exceed the expectations of key stakeholders and constituencies.

 

Job Requirements:

Experience:

  • Minimum of 6 years’ experience in managing aftermarket/service function related to precision product preferably in a manufacturing environment.
  • Successful track record of managing projects to achieve schedule and cost targets per customer requirements while collaborating with leaders and leading cross-functional teams.
  • Knowledge of cross-functional disciplines such as procurement, engineering testing and operations to successfully plan and drive project execution.
  • Knowledge of engineering test standards, equipment needs and documentation for customer specific requirements.
  • Experience managing team members to develop service and action plans geared towards growth and margin improvement of aftermarket services.

 

Knowledge, Skills and Abilities:

  • Ability to coordinate multiple projects and priorities.
  • Ability to build and maintain relationships with customers and partners.
  • Ability to assess and understand customer needs and industry trends that develop into new aftermarket product or service strategies.
  • Ability to and experience with work cross-culturally
  • Excellent communicator including facilitation, verbal, and written skills.
  • Proficient in Microsoft software products

 

Education and Certification Qualifications:

  • Associate/Bachelor’s degree required in a technical or business field.

 

Travel Requirements:

  • Ability to travel up to 5% of the time domestically.

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.


Nearest Major Market: Chicago

Job Segment: Inspector, Manager, Engineer, Nuclear Engineering, Application Engineering, Quality, Management, Engineering