Desktop Support Analyst

MPG delivers radio frequency (RF) spectrum-centric solutions at the speed of technology. We enable mission-critical communications and space-based missions with ruggedized RF components, subsystems, and turn-key solutions. Civilian government, military and commercial customers rely on MPG's deep engineering expertise, and scalable manufacturing capability to deliver what they need, when they need it. MPG operates engineering and manufacturing facilities in:  Austin, TX;  Columbia, MD;  Ventura, CA;  West Chester, OH;  Salisbury, MD; Santo Domingo, Dominican Republic; and York, United Kingdom.

Position Overrview:

Desktop analyst works directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment.  They also manage new employee onboarding, including workstation set up and configuring Active Directory/Exchange Accounts. The Desktop Analyst role is to support and maintain in-house computer systems, desktops, and peripherals.  This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.  This person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance, where required.

Essential Duties and Responsibilities:

• Provide phone, email, desk side and remote desktop support.
• Provide prompt and courteous customer service to a diverse client base.
• Excellent diagnostic and troubleshooting skills.
• Exceptional verbal and written communication.
• Knowledge of troubleshooting the latest operating systems.
• Hardware Life Cycle and inventory of equipment.
• Perform a variety of routines to moderately complex technical tasks in the installation, operation and maintenance of computer equipment systems.
• Responsible for ensuring the administration, operation, and maintenance of networked and stand-alone computer systems, providing ongoing computer support by troubleshooting hardware and software problems.
• Be the customer contact with service providers and oversee purchase requisitions of additional hardware and software systems.

Qualifications Summary: 

• Dominican Republic Citizen
• Associate’s degree in computer science or 2 or more years of direct experience with end user support or any combination of training and experience which meets the desired knowledge, skills, and abilities.
• Certifications are a plus.

Knowledge, Skills and Abilities:

• Excellent technical knowledge of network and PC hardware
• Excellent communication, excellent time management and multi-tasking skills
• Hands-on hardware troubleshooting experience.
• Considerable knowledge of Windows 7 and 8.1 software, hardware, networks, etc.
• Considerable knowledge of computer systems and office automation/data sharing and computer hardware and software applications
• Knowledge of local area networks (LANs) and working technical knowledge of current network protocols, operating systems and standards.
• Extensive equipment support experience.
• Experience with Help Desk ticketing systems
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides along with the ability to create training materials as needed.
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.

Work Arrangement : Onsite

Pay Range: -  annually

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@mpgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/.  To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in: Americas : Dominican Republic : DISTRITO NACIONAL : DISTRITO NACIONAL || Americas : Dominican Republic : MONTE PLATA : MONTE PLATA || Americas : Dominican Republic : SAN CRISTOBAL : HAINA || Americas : Dominican Republic : SAN CRISTOBAL : SAN CRISTOBAL || Americas : Dominican Republic : SAN PEDRO DE MARORIS : SAN PEDRO DE MACORIS || Americas : Dominican Republic : Santo Domingo : BOCA CHICA || Americas : Dominican Republic : Santo Domingo : SAN ANTONIO DE GUERRA || Americas : Dominican Republic : Santo Domingo : SAN LUIS || Americas : Dominican Republic : Santo Domingo : SANTO DOMINGO ESTE || Americas : Dominican Republic : Santo Domingo : SANTO DOMINGO NORTE || Americas : Dominican Republic : Santo Domingo : SANTO DOMINGO OESTE || Americas : Dominican Republic : Santo Domingo : San Isidro

Sub Division : MPG IT

Job Requisition ID : 67223

Job Function : Information Technology